Player Protection
bajili Responsible Gaming
Gambling is entertainment — not a way to make money. bajili provides every player in Bangladesh with the tools and guidance needed to stay in control and play safely.
21+ Age Restriction
Access to bajili is strictly reserved for adults aged 21 and above.
bajili takes its obligation to prevent underage gambling seriously. During the registration process, every new account holder is required to confirm they are at least 21 years of age. bajili's KYC verification process includes a mandatory date-of-birth check against identity documents such as the National Identity Card (NID) or passport.
If bajili's systems detect, or a member of the public reports, that an account may have been registered by someone under 21, that account is suspended immediately pending investigation. If the suspicion is confirmed, the account is permanently closed, all associated balances are forfeited, and the personal data collected is deleted in line with bajili's Privacy Policy. If you believe a minor is accessing gambling services using your details or payment methods such as bKash or Nagad, contact bajili support without delay at [email protected].
Your Responsible Gaming Tools
bajili gives every account holder direct access to these player-protection tools at any time.
Deposit Limits Explained
Deposit limits are one of the most effective tools for keeping your gambling within a budget you are comfortable with. bajili allows you to set limits denominated in Bangladeshi Taka (BDT) across three time frames:
- Daily limit — the maximum you can deposit in a single 24-hour period (Bangladesh Standard Time, UTC+6).
- Weekly limit — the maximum you can deposit across any rolling 7-day window.
- Monthly limit — the maximum you can deposit across any rolling 30-day window.
When you request a deposit limit reduction, the new lower limit takes effect immediately. If you request a deposit limit increase, bajili applies a mandatory 7-day cooling-off period before the higher limit becomes active — this gives you time to reconsider. There is no minimum or maximum deposit limit value imposed by bajili, beyond the overall minimum deposit threshold required by your payment method (bKash, Nagad, Rocket, or Upay).
To set or adjust a deposit limit, log in to your bajili account, navigate to Account Settings, and select the Responsible Gaming section. Alternatively, contact bajili support at [email protected] and a member of the team will apply the limit on your behalf, usually within one business day.
Time-Out & Self-Exclusion
A time-out is a temporary suspension of your bajili account, typically used when you feel you need a short pause from gambling. bajili offers time-out periods of 24 hours, 7 days, and 30 days. During a time-out, your account is locked — you cannot log in, place bets, or make deposits. Any pending withdrawals will continue to be processed normally.
A time-out takes effect immediately upon request and cannot be reversed early. Once the time-out period expires, your account is automatically restored to active status. To request a time-out, contact bajili support at [email protected] with the subject line "Time-Out Request".
Self-exclusion is a more serious measure intended for players who feel that gambling is having a negative impact on their life. bajili offers self-exclusion periods of 3 months, 6 months, 1 year, 5 years, and permanent exclusion. During self-exclusion, your bajili account is fully closed and cannot be reopened, and you will not receive any marketing communications from bajili during this period.
bajili strongly encourages any player considering self-exclusion to take the step without hesitation. There is no penalty or financial loss associated with requesting self-exclusion — any remaining balance in your account at the time of exclusion will be returned to you via your registered payment method (bKash, Nagad, Rocket, or Upay). To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and specify the duration you require.
Self-Exclusion Is Binding
Once a self-exclusion request has been confirmed by bajili, it cannot be reversed before the exclusion period ends. bajili will not accept requests to reopen a self-excluded account early under any circumstances. This policy exists to protect you. If you reach out requesting early reinstatement, our team will redirect you to support resources instead.
How to Activate These Tools
Getting your responsible gaming tools in place takes only a few minutes.
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1
Log in to your bajili account
Visit bajili.onl and log in using your registered username and password. Make sure you are on the official bajili site.
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2
Go to Account Settings
Tap the account menu and navigate to "Settings", then select the "Responsible Gaming" tab to see all available tools.
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3
Select your preferred tool
Choose from deposit limits, session reminders, time-out, or self-exclusion. Enter the values or duration you want and confirm your selection.
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4
Confirm via email or SMS
bajili will send a confirmation to your registered email or Bangladeshi mobile number. Your chosen tool becomes active once confirmed.
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5
Need help? Contact support directly
If you cannot access your account settings or prefer to request a tool by email, write to [email protected] at any time. The team responds within one business day (Bangladesh Standard Time).
Recognising Problem Gambling
Honest self-reflection is the first step. Ask yourself these questions.
Do you spend more money gambling than you originally planned?
If deposits consistently exceed your intended budget, a deposit limit can help restore control.
Do you chase losses — betting more to try to recover money you have lost?
Chasing losses is one of the most common warning signs of harmful gambling behaviour.
Has gambling affected your relationships, work, or studies?
When gambling starts to interfere with daily responsibilities, it has moved beyond entertainment.
Do you feel anxious, irritable, or restless when you are not gambling?
Emotional dependency on gambling is a sign that a break or professional support may be needed.
Have you borrowed money or sold belongings to fund gambling?
Financial stress caused by gambling is a serious warning sign. Please reach out to bajili support or a professional counsellor.
Do you hide your gambling activity from family or friends?
Concealment often signals that you already sense gambling has become a problem. Talking to someone you trust can help.
Getting Help & External Support
bajili's own support team is always available to help you activate responsible gaming tools, answer questions about your account, or simply listen if you are struggling with your gambling habits. However, bajili also recognises that some players benefit from speaking with professional counsellors who specialise in gambling-related issues.
Contact bajili Directly
Email [email protected] with the subject line "Responsible Gaming Help". Our team will respond within one business day (Bangladesh Standard Time, UTC+6) and can immediately apply any account restriction you request — deposit limit, time-out, or self-exclusion — without any questions asked.
Supporting Someone You Care About
If you are concerned that a family member in Bangladesh is experiencing gambling problems, you can contact bajili support on their behalf at [email protected]. With the account holder's consent, bajili can apply restrictions to their account. bajili also encourages families to have open, non-judgmental conversations about gambling habits as a first step.
bajili's Commitment to Safe Gaming
bajili believes that a sustainable, trustworthy betting platform is one that actively protects its players rather than simply extracting value from them. Responsible gaming is not a box-ticking exercise at bajili — it is a core part of how the platform is designed and operated. Every feature, from deposit limits to session reminders, exists because bajili wants players in Dhaka, Chittagong, Sylhet, Khulna, and every other city in Bangladesh to enjoy cricket betting, slots, and casino games as genuine entertainment — without financial or personal harm.
bajili's team monitors account activity for patterns that may indicate problem gambling, such as unusually frequent deposits, extended session lengths, or repeated small deposits after recent withdrawals. Where such patterns are identified, a member of the bajili responsible gaming team may proactively reach out to the account holder to check in and offer support tools. This proactive monitoring is conducted respectfully and confidentially.
bajili will never send marketing promotions to a player who has an active deposit limit, time-out, or self-exclusion in place. bajili will never offer loyalty bonuses or reload promotions that are specifically designed to encourage a player to reverse a responsible gaming restriction. These commitments are permanent.
- 21+ only — no exceptions, enforced through KYC identity verification.
- No marketing to restricted accounts — players with active limits or exclusions receive zero promotional communications.
- Immediate restriction activation — deposit limit reductions and time-outs take effect the moment they are confirmed.
- Proactive outreach — bajili's team monitors for warning signs and reaches out before problems escalate.
- No early reversal of self-exclusion — once excluded, an account stays closed for the full duration requested.
- Safe SSL environment — all bajili account activity, including responsible gaming tool requests, is protected by SSL encryption.
Play Responsibly on bajili
Gambling is most enjoyable when it stays within your control. Log in to your bajili account, set your limits, and enjoy cricket betting, slots, and casino games at your own pace.
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